Privacy Policy

Callans Coaches ("we", "us", "our") is a professional coach, minibus and taxi hire company based in Musselburgh, East Lothian, Scotland. We are the data controller responsible for your personal information collected through this website (callanscoaches.com) and in the course of providing our transport services. Contact details: • Email: [email protected] • Phone: 0131 665 1234 • Address: 25 Delta Drive, Musselburgh, East Lothian EH21 8HY, Scotland

We collect personal information when you: • Submit a quote or booking enquiry (name, email address, phone number, journey details, passenger numbers) • Contact us by phone, email or through our contact form • Use our website (IP address, browser type, pages visited — via analytics cookies) We do not collect sensitive personal data (such as health information) unless you voluntarily provide it in relation to a specific journey requirement (e.g. wheelchair access needs).

We use your personal information to: • Respond to your enquiries and provide quotes • Arrange and manage your bookings and journeys • Send booking confirmations and journey reminders • Improve our website and services • Comply with legal obligations We will never sell, rent or share your personal information with third parties for marketing purposes.

We process your personal data on the following legal bases under UK GDPR: • Contract: to fulfil a booking or respond to a pre-contractual enquiry • Legitimate interests: to improve our services and communicate with existing customers • Legal obligation: where required by law (e.g. licensing requirements) • Consent: where you have explicitly opted in (e.g. marketing communications)

We may share your information with: • Our drivers and operational staff (to fulfil your journey) • Payment processors (where applicable, for secure payment handling) • IT service providers who host and maintain our website • Legal or regulatory authorities where required by law All third parties are required to handle your data securely and in accordance with UK GDPR.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected: • Booking and enquiry records: up to 3 years after your last interaction • Financial records: up to 7 years (as required by HMRC) • Marketing preferences: until you withdraw consent After these periods, your data is securely deleted or anonymised.

Our website uses cookies to improve your experience and help us understand how visitors use the site. These include: • Essential cookies: required for the website to function correctly • Analytics cookies: we use Google Analytics (GA4) to collect anonymised data about page visits, traffic sources and user behaviour. This data does not identify you personally. You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the site.

Under UK GDPR, you have the right to: • Access the personal data we hold about you • Correct inaccurate or incomplete data • Request deletion of your data ("right to be forgotten") • Object to or restrict how we process your data • Data portability — receive your data in a structured, machine-readable format • Withdraw consent at any time (where processing is based on consent) To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO): • Website: ico.org.uk • Helpline: 0303 123 1113 We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO. Please get in touch with us first at [email protected].

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the effective date shown below. We encourage you to review this policy periodically.